Customer Complaint Handling Policy
We are here to serve you! If you face any issue or have a complaint regarding our products or services, don’t worry—we are always ready to listen and assist you.
To ensure the best possible service, we follow the steps below to receive and handle customer complaints:
Contact Us:
Customers can submit their complaints through the contact number available on our website or by sending an email to our support team.
We always prefer receiving full details about the issue to ensure quick and effective handling.
Acknowledgement:
Once we receive your complaint, our team will review it and contact you directly to confirm receipt and keep you updated on all developments.
We will make sure to keep you informed at every step to ensure transparency and your full satisfaction.
Complaint Review:
Our specialized team will carefully review and analyze the complaint to fully understand the issue and provide the best possible solution.
Customer Communication:
Within a maximum of 3 business days, we will contact you with an update regarding your complaint and the actions being taken.
Resolution:
We will do our best to resolve the complaint as quickly as possible in a way that satisfies you. If the issue requires more time, we will continue to keep you updated.
Review & Feedback:
After resolving the complaint, we may ask you to evaluate your experience with us to help improve our services.
Your satisfaction is our top priority, and we always aim to provide a smooth and enjoyable shopping experience!
Submit a Complaint:
You can contact us via:
📱 WhatsApp: (add your number here)
📧 Email: info@prestigeabaya.com
